We complain, all the time about the lack of customer service in Sierra Leone. Ha! The lack of customer service can at times seem like an understatement. We can relegate this ‘attitudinal problem ‘ side note: attitudinal, a word commonly and often used in our daily vocabulary. Hell, even the President is pushing for an “attitudinal” change in our people.
Look, we can speak about the need to strengthen the hospitality sector all we want, but until some very realistic steps are set out, I am not quite sure how else convincing people that been nice, punctual, meticulous, self motivated, patient and most importantly that pleasing their customers is off dire importance WILL uh HELP.